shipping fee within Germany: 7,90 €
shipping fee within Europe: 10 €
shipping fee overseas: 11 €
The shipping fee depends on the selected product line and customer destination.
Because our product lines have different shipping fees for shipments outside Germany, it is not possible to order simultaniously products from two or more different product lines.
In this case, just place separate orders per product line.
If, for any reason, you are not satisfied with any product(s) you have purchased through our site, you may return the item(s) for an exchange or store credit within 14 calendar days after delivery of the product. Unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.
Item(s) returned must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 14 calendar days of the delivery date (after 14 days no returns are allowed)
Any item received damaged will be replaced with an identical product at no expense to you, please contact us immediately using the Contact Us page. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. However, you MUST make these claims within 5 business days from receipt of products.
Prior to returning any products, and within 14 days of purchase, the customer must contact sibra trading international, to obtain an RMA ("Return Merchandise Authorization") number. Details for returning the products, including the address to which the products are to be shipped, will be provided with the RMA number. Once an RMA number has been issued, the products must be returned within 14 days of the issuance of the RMA number.
The customer is responsible for proper packaging and shipping of the products to be returned, no refund for shipping will be issued
Refunds are contingent upon our inspection of item(s) returned. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us within 14 days if you intend to return ANY item back to our shop. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.